Any returns must be advised to Syntec Diamond Tools Pty Ltd within one week of receipt of goods. After such time, returns will not be accepted. Returns enquiries must be emailed to

A 20% restocking fee applies to all returned goods.

To be eligible for a return, the item(s) must be unused, in original packaging and in the same condition that you received it.

Faulty item(s) will be refunded or exchanged if they are deemed faulty by Syntec Diamond Tools.

Used item(s) cannot be returned or exchanged unless they are deemed faulty by Syntec Diamond Tools.

On receipt of faulty item(s), the refund will be credited to your original method of payment.

Item(s) received in a damaged condition will be exchanged, however, Syntec Diamond Tools must be informed of damages immediately after delivery with evidence of the damage.

Any custom-made item(s) are non-returnable/refundable.

You will be responsible for paying your own shipping costs for returning your item(s). Shipping costs are non-refundable. Returned item(s) must be sent to 18 King Street, Norwood SA 5067, Australia with original proof of purchase. Shipping cost will only be waived if the item(s) are deemed faulty or damaged.

It is your responsibility to return item(s) with a trackable shipping service to guarantee that we receive your returned item(s). Syntec Diamond Tools takes no responsibility for missing returns.